jabaji is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and safeguard it, and what rights you hold over your own data.
Our Commitment
Before reading the full policy text, these six principles summarise jabaji's foundational approach to handling the personal data of players across Bangladesh.
jabaji collects only the personal data that is strictly necessary for the operation of the platform, the processing of financial transactions, and the fulfilment of legal obligations. We do not collect data speculatively or for purposes beyond those stated in this Privacy Policy.
All data transmitted between your device and the jabaji platform is protected by 256-bit SSL encryption — the same standard used by major Bangladeshi financial institutions including Dutch-Bangla Bank and BRAC Bank. Your login credentials, payment details, and session data are never transmitted in plaintext.
jabaji does not sell, rent, or trade your personal data to third-party advertising networks, data brokers, or marketing companies under any circumstances. Your data is shared with third parties only where necessary to deliver the jabaji service — and those parties are contractually bound to the same standards of care.
You have the right to access, correct, export, and request deletion of your personal data at any time. jabaji provides clear mechanisms for exercising each of these rights through your account dashboard or by contacting our support team directly via live chat or email.
jabaji retains personal data only for as long as is necessary to fulfil the purposes described in this policy. Once data is no longer required, it is securely deleted or anonymised. Specific retention periods for each data category are described in Section 7 of this policy.
In the unlikely event of a personal data breach that poses a material risk to your rights, jabaji will notify affected players through their registered contact method within 72 hours of becoming aware of the breach. We maintain an internal incident response process to contain, assess, and remediate any such event swiftly.
Your privacy is important to us. This Privacy Policy describes how jabaji collects, uses, stores, and protects your personal data when you access or use the jabaji platform at https://jabaji.app. By creating an account or continuing to use jabaji, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to arrange account closure.
jabaji is an online casino and sports betting platform operated at https://jabaji.app, serving registered players primarily located in Bangladesh. As the operator of this platform, jabaji acts as the data controller for all personal data collected from players in connection with their use of the jabaji service. This Privacy Policy applies to all personal data processed by jabaji in connection with account registration, gameplay, financial transactions, customer support interactions, and any other activity conducted through the jabaji platform.
jabaji recognises that the personal data of its players is a sensitive responsibility. We are committed to handling that data with transparency, integrity, and care. This policy is written in plain English to ensure that every jabaji player — regardless of their familiarity with legal language — can clearly understand what data we hold, why we hold it, and what choices are available to them. Throughout this document, "jabaji", "we", "us", and "our" refer to the jabaji platform and its operating entity. "You" and "your" refer to the registered player or prospective player accessing this policy.
jabaji collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the main categories of data collected and the primary purpose for which each category is held.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration; age and identity verification (KYC) |
| Contact Data | Email address, phone number, residential address | Account communications; support; withdrawal verification |
| Financial Data | bKash/Nagad/Rocket/Upay account number, transaction history | Processing deposits and withdrawals; fraud prevention |
| Gameplay Data | Wagers placed, games played, session duration, win/loss records | Game delivery; responsible gaming monitoring; dispute resolution |
| Technical Data | IP address, device type, browser, operating system, time zone | Platform security; fraud detection; jurisdictional compliance |
| Usage Data | Pages visited, features used, clicks, session logs | Platform improvement; personalisation; analytics |
| Communications Data | Live chat transcripts, email content, support ticket records | Support delivery; quality assurance; dispute resolution |
| Verification Documents | National ID scan, utility bill, payment method screenshot | KYC compliance; withdrawal processing; fraud prevention |
jabaji does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or data concerning health — except where the collection of such data is strictly necessary for responsible gaming purposes (for example, processing a medical self-exclusion request) and only with your explicit consent.
3.1 Directly From You
The majority of the personal data jabaji holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in a promotional offer. Data provided directly is generally the most accurate and up-to-date, and jabaji relies on you to notify us promptly of any changes to your registered information.
3.2 Automatically During Platform Use
When you access the jabaji platform, our systems automatically collect certain technical and usage data. This includes your IP address, the type of device and browser you are using, your operating system, the pages you visit within the jabaji platform, the features you interact with, and the timestamps of your sessions. This data is collected through server logs, cookies, and similar tracking technologies described in Section 9 of this policy.
3.3 From Third-Party Sources
In limited circumstances, jabaji may receive personal data about you from third-party sources, including payment processors (such as bKash and Nagad) for the purpose of verifying transaction details, identity verification service providers used during the KYC process, and fraud detection or anti-money-laundering screening tools. Data received from third-party sources is used only for the specific purpose for which it was shared and is treated with the same care as data collected directly from you.
jabaji uses your personal data for the following purposes:
jabaji will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.
jabaji does not sell your personal data. We share data with third parties only where necessary to deliver the jabaji service or to comply with a legal obligation. The categories of third party with whom jabaji may share your data are as follows:
jabaji takes particular care with financial data given its sensitivity. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, jabaji records the mobile wallet account number associated with the transaction, the transaction reference number, the amount in BDT, and the timestamp. This information is retained to enable withdrawal processing, support dispute resolution, and satisfy financial record-keeping obligations.
jabaji does not store full payment authentication credentials, PINs, or OTP codes associated with your mobile wallet accounts. Payment authentication is handled entirely by the relevant payment provider through their own secure interfaces. jabaji's systems receive only a confirmation of payment success or failure together with the transaction reference details described above.
To protect against money laundering and financial fraud, jabaji enforces a policy that withdrawals may only be made to the same payment account used for deposits. This matching requirement is a standard industry safeguard and is enforced consistently for all jabaji players regardless of account tier or transaction volume.
jabaji retains personal data for as long as is necessary to fulfil the purposes described in this policy. The table below sets out the standard retention periods applied to each category of data. These periods may be extended where jabaji is subject to a legal obligation to retain data for longer, or where data is required for the resolution of an ongoing dispute.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & contact data | Duration of account + 5 years after closure | Legal compliance; dispute resolution |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Gameplay records | 3 years from session date | Dispute resolution; responsible gaming monitoring |
| KYC / verification documents | Duration of account + 5 years after closure | Anti-money-laundering compliance |
| Support communications | 3 years from last interaction | Quality assurance; dispute resolution |
| Technical & usage logs | 12 months | Security monitoring; fraud detection |
| Marketing preferences | Until opt-out, then deleted within 30 days | Consent management |
Upon expiry of the applicable retention period, personal data is either securely deleted from jabaji's systems or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained for statistical and analytical purposes indefinitely.
jabaji maintains a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While jabaji takes every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely secure. Players are also responsible for maintaining the security of their own account credentials. jabaji will never ask for your password through any communication channel, and you should never share your password with any third party.
9.1 What Are Cookies
Cookies are small text files placed on your device when you visit the jabaji platform. They allow jabaji to recognise your device on subsequent visits, maintain your session state while you are logged in, and collect usage data that helps us improve the platform. jabaji also uses similar tracking technologies including local storage objects and session tokens.
9.2 Types of Cookies Used
9.3 Managing Cookies
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will impair your ability to log in and use the jabaji platform. Blocking analytical or functional cookies will not prevent access but may affect the consistency and personalisation of your experience.
As a jabaji player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the jabaji support team via live chat or email. jabaji will respond to all valid rights requests within 30 days.
You have the right to request a copy of the personal data jabaji holds about you. jabaji will provide this in a structured, readable format. One copy is provided free of charge; additional copies may attract a reasonable administrative fee.
If any personal data jabaji holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Certain data fields can be updated directly in your account dashboard; others require a support request and may require verification.
You may request that jabaji delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for continued processing. This right is subject to jabaji's legal obligations to retain certain data as described in Section 7.
You have the right to request that jabaji restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you need data to be retained for a legal claim but no longer want it actively processed.
Where jabaji processes your data on the basis of consent or contract, and that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You have the right to object to jabaji processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of jabaji's legitimate interests, though jabaji may be entitled to continue processing if it can demonstrate compelling legitimate grounds that override your interests.
jabaji is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the jabaji registration and KYC process. If jabaji has reasonable grounds to believe that a registered account is held by a person under 18, that account will be immediately suspended pending investigation.
If we confirm that personal data has been collected from a minor, all data associated with that account will be deleted and any deposited funds will be returned to the originating payment method after the completion of the investigation. Parents or guardians who believe that a minor may have registered on jabaji should contact us immediately at [email protected] so that the matter can be investigated and resolved without delay.
jabaji's primary infrastructure is hosted on servers serving the Asia-Pacific region. In the course of providing the jabaji service, your personal data may be processed by third-party service providers — such as game software providers or fraud screening tools — whose systems are located outside Bangladesh. Where such international transfers occur, jabaji ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.
These safeguards include contractual data processing agreements that impose binding obligations on recipient parties with respect to the security, use, and confidentiality of your personal data. jabaji does not transfer personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing the contractual safeguards described above.
jabaji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, jabaji will notify registered players via their registered contact method or through an in-platform notification displayed upon next login. The revised policy will carry an updated "Last Updated" date at the top of this page.
Your continued use of the jabaji platform after the effective date of any revision constitutes your acknowledgement of the updated policy. jabaji recommends that you review this Privacy Policy periodically so that you remain informed of any changes to the way your personal data is handled. Prior versions of this policy are available on request by contacting the jabaji support team.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about the way jabaji handles your personal data, please contact our support team through any of the following channels:
jabaji will acknowledge all privacy-related enquiries within 48 hours of receipt and will endeavour to provide a full resolution response within 30 days. If you are not satisfied with jabaji's response to a privacy complaint, you may escalate the matter by requesting a senior review through the same contact channels. jabaji is committed to resolving all data-related concerns fairly, transparently, and in a timely manner.
jabaji is committed to protecting your privacy every step of the way. Explore our full casino library, live cricket betting, and instant bKash withdrawals with the confidence that your personal data is in safe hands. 18+ only — please play responsibly.
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